Customer Support

The best support is the ticket you never need to open.

Consistent Infrastructure

What if 9 out of 10 support calls weren’t necessary? Pantheon’s infrastructure solves most of what comes to mind when you think of traditional hosting support, so when you do need help we are able to get straight to the issue.

Expert Support Staff

Ranked #1 on G2 Crowd for Managed Hosting Relationship, our customer support is second to none. No robots, no canned responses—real developers and engineers staff our support team. These WordPress and Drupal experts are always on deck to quickly identify root causes and recommend solutions.

Always There

24/7 emergency support—reach us quickly via chat, ticketing, phone, video conference, or even Slack to connect with an engineer in real time. Access all your support options easily from the Pantheon Dashboard.

Not only do we get a lightning-fast response, but we get actual help and resolution.
Jason Schaffer , CEO, Blue Coda

professional services

Looking to do more with Pantheon? Leverage our expert team for site migrations, training, consulting, and more.

Platform Features

Learn more about the WebOps platform features that set Pantheon apart from traditional hosting and website operations.

Advanced Site Monitoring

Pantheon runs over a million checks a day alerting you to any potential performance issues.

Automated Backups

Nightly automated backups of your site’s database, files, and code are stored and created by job workers also running in the site's region. Additionally, any database or file clones between site environments are run by regional job workers.

Automated Updates

Easy-to-apply updates with built-in testing environments ensure quick security fixes with confidence.

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Secure Integration

Safely share data behind a protected firewall while your website runs in the cloud. No more servers to configure.

Automate Developer Efficiency

Streamline the web operations process for updates with pre-configured automation and desired frequency from detection to deployment.