Customer Support
The best support is the ticket you never need to open.
Consistent Infrastructure
What if 9 out of 10 support calls weren’t necessary? Pantheon’s infrastructure solves most of what comes to mind when you think of traditional hosting support, so when you do need help we are able to get straight to the issue.
Expert Support Staff
Ranked #1 on G2 Crowd for Managed Hosting Relationship, our customer support is second to none. No robots, no canned responses—real developers and engineers staff our support team. These WordPress and Drupal experts are always on deck to quickly identify root causes and recommend solutions.
Always There
24/7 emergency support—reach us quickly via chat, ticketing, phone, video conference, or even Slack to connect with an engineer in real time. Access all your support options easily from the Pantheon Dashboard.
Not only do we get a lightning-fast response, but we get actual help and resolution.Jason Schaffer , CEO, Blue Coda
professional services
Nancy Giovannini @ngiovaPantheon support service is second to none. They always have helpful answers to my questions and suggestions on how to resolve issues. If you're ready to take your web hosting to the best level get @getpantheon!
Eric Amundson @sewmyheadonDan gladly goes above-and-beyond to support Pantheon customers. He couldn't be more helpful and friendly. @getpantheon
Patrick Nelson @patrick_nelsonAwesome support. Super quick and straight to the solution! @getpantheon
Urge @wickedurgePantheon support always comes to the rescue! El was persistent despite this being a new issue for him. Id been pounding my head against the wall on this for days. Great work. @getpantheon
